If Internet is connected, but the screen does not show IP address:
1、Check icon, Verify that the network is connected.
2、In using Internet cable, check if the wire is connected by viewing the extension light.
3、If using Wi-Fi, confirm Wi-Fi information on Helium APP.
4、If using 4G Internet, make sure to properly insert 4G USB dongle, SIM card and has data package allowance.
5、Recommend to use Internet cable.