If Internet is connected, but the screen does not show IP address: 

1、Check icon, Verify that the network is connected.

2、In using Internet cable, check if the wire is connected by viewing the extension light.

3、If using Wi-Fi, confirm Wi-Fi information on Helium APP.

4、If using 4G Internet, make sure to properly insert 4G USB dongle, SIM card and has data package allowance.

5、Recommend to use Internet cable.

keywords: wifi   Wired network  Cable network Ethernet Cable