1. Examine the display screen if Bluetooth connection is overtime or if it is shut off. 

Icon indicates Bluetooth on. Icon A close-up of a flag

Description automatically generated with low confidence Bluetooth off.

  1. Every time in turning on Bluetooth gives single time pair up chance. Long press BT BUTTON 5s again to active Bluetooth, rescan and pair up.
  2. Get close to your Hotspot , to stay in Bluetooth working range of 5 to 10 meters.
  3. Restart the Hotspot .
  4. Upgrade Helium APP to the latest version. 

Switch to another mobile phone or tablet Hotspot .