Frequently Asked Questions

The hotspot device does not automatically upgrade to the latest version?
     Once the device is connected to the internet, it will automatically get the latest version and perform an OTA update. (OTA upgrade requests are made 10...
Fri, 16 Sep, 2022 at 6:39 AM
Troubleshooting: Helium Hotspot 0 $HNT reward issue
Foreword     As of 2022.06.14, by consulting ,the statistical analysis is as follows. Only 71% of the devices were...
Wed, 15 Jun, 2022 at 4:36 AM
How to check the Hotspot working status?
1.Power supply :Read off the LED indicator      The green LED light will stop blinking and stays on after the device is powered up for about one minute, wh...
Fri, 15 Apr, 2022 at 4:45 AM
How to solve the Ambient noise problem?
    Ambient noise is one of the most important causes of LORA data reception. Installing filters can effectively improve the effect of ambient noise on LoRa...
Wed, 15 Jun, 2022 at 4:37 AM
7 Days Blockchain Height Trend Chart
    This chart determines the status of hotspot operation by showing the 7-day local block to network block height trend and difference. This includes netwo...
Thu, 3 Mar, 2022 at 5:18 AM
How to deal with Hotspots Being Relayed?
1.Use to check whether TCP port 44158 is open. 2.If  TCP port 44158 closed , to get started with port forwarding, check out htt...
Tue, 4 Jan, 2022 at 3:51 AM
How to solve the 404 error of COTX APP?
The COTX APP needs to call the helium APP in order to login. Therefore, you must have the Newest Helium APP installed and logged in on your phone. Also, t...
Wed, 2 Mar, 2022 at 11:05 PM
P2P Network Status Tool and Miner log statistics
    Provides a P2P network related status detection tool and Miner log statistics.     Used to analyse the current P2P network connection status of Hotspot...
Sun, 6 Mar, 2022 at 9:56 PM
Where is COTX X3 Hotspot ID and SN located?
View Hotspot labels.
Tue, 23 Nov, 2021 at 3:27 AM
What about the increasing use of disk space?
COTX hotspot will automatically monitor the usage space of micro SD card and automatically delete garbage files when the threshold value is reached. Users d...
Tue, 7 Dec, 2021 at 3:26 AM