Delivery & After-sales

When can I get my Hotspot if I purchase now?
Standard lead time of X3 Hotspot is 12 weeks. Please refer to online store announcement and the contract terms for confirmed lead time. 
Tue, 16 Nov, 2021 at 5:25 AM
What shipping method do you offer?
We provide DHL, UPS, FedEx and other mainstream express shipping. Please confirm the shipping method on COTX online store and otherwise by agreement.
Tue, 16 Nov, 2021 at 5:26 AM
Where can I get after-sales support?
If you encounter a problem in operating the product, you may inquire tech support on Discord channel https://discord.gg/zNK9uwpTXj or E-mail support@cotxnet...
Thu, 25 Nov, 2021 at 9:05 PM
How long is the warranty on the Hotspot?
Warranty coverage is 12 month from the date of delivery.
Tue, 16 Nov, 2021 at 5:31 AM